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    AI Powered Omni‑Channel Support for Companies.

    Unify voice, chat, and messaging into a single console that routes, assists agents, and resolves conversations autonomously.

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    HAMS.AI live monitoring dashboard

    True omni‑channel workspace, powered by AI

    Voice, live chat, WhatsApp, and email all live in a single inbox with AI copilots that suggest replies, generate summaries, and auto‑disposition every conversation.

    Real‑time visibility and control for ops

    Supervisors see queue health, SLA burn‑down, and agent load at a glance, with live metrics that keep teams on track all day.

    Enterprise‑grade security and governance

    Role‑based permissions, full audit logs, SSO, and deep integrations with your existing stack keep customer data secure and compliant.

    How it Works

    Three steps from customer message to resolution

    Reply customers from any channel

    Chat, email, WhatsApp, and voice all flow into Hams in under 200ms, enriched with customer history and context so agents always know who they’re talking to and why.

    HAMS.AI live monitoring dashboard

    This is what AI‑first omni‑channel support looks like

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    One AI brain powering every channel

    Let AI handle routing, prioritization and repetitive workflows, Auto‑assign conversations to the right team.

    Messaging channels converging on the HAMS.AI brain

    One inbox for every customer conversation.

    Bring WhatsApp, email, live chat, social DMs and voice into one clean workspace

    Unified inbox showing messages from every channel

    AI copilots in every conversation.

    Give every agent an assistant that never gets tired, so teams handle more customers with less effort and zero drop in quality.

    AI copilot prompt suggestions inside a chat composer

    See queue health and SLAs in real time.

    Supervisors and ops leaders get an always-on command center — no digging into reports, no waiting until end-of-day.

    Live monitoring dashboard for customer support metrics

    Automation & routing

    21+ Languages & Countries.

    Hams AI is trusted by forward-thinking organizations across KSA and beyond, Speaks Your Customers' Language (Literally)

    Tamkeen TechnologiesHemarMinistry of Municipalities and HousingRewaaMeenastcAshley Furniture HomestorestcEducation & Training Evaluation CommissionBaladyMinistry of Foreign AffairsAlrugaib Furniture

    Connects with the tools you already use

    Automate workflows and plug into your stack.

    Set escalation rules, sync your knowledge base, and connect the tools your team already uses — in minutes, not months.

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    HuaweiAmazon Web ServicesMicrosoft PowerPointNotionCiscoArticulate StorylineGenesys360LearningHubSpotHuaweiAmazon Web ServicesMicrosoft PowerPointNotionCiscoArticulate StorylineGenesys360LearningHubSpot

    Handle time reduced by

    34%

    90%

    CSAT with AI-assisted support

    Conversion rate

    3x

    Security and compliance aren't optional. They're foundational.

    Hams.AI meets every requirement set by the National Cybersecurity Authority (NCA) in Saudi Arabia. Your data stays secure, compliant, and exactly where you want it.

    On-Premise Hosting

    Complete control. Your infrastructure. Your data never leaves your servers.

    Cloud Hosting (KSA-Based)

    Locally hosted in Saudi data centers. Fast, secure, and fully compliant.

    Hybrid Solutions

    Best of both worlds. Critical data on-prem, scalable workloads in the cloud.

    Compliance You Can Trust

    View our Policy
    Compliance certification
    MCIT
    SDAIA

    Ready to centralize your customer experience?

    See Hams Omni Channel in action with a tailored demo — we'll map it to your channels, your team, and your KPIs.

    Book a demo